CenturyLink Reviews

CenturyLink’s roots started back in 1930 when William Clarke and Marie Williams bought the Oak Ridge Telephone Company, which was renamed Century Telephone Enterprises, Inc., 41 years later, and CenturyTel, Inc. in 1999. In 2009, CenturyTel acquired Embarq Corporation to become one of the leading communications providers in the U.S. After several more acquisitions, CenturyLink is positioned as a leader in business and residential internet and communications. To find out how the company is doing with its customers today and whether it's a good choice for you, check out CenturyLink internet reviews.

Hand with tablet

Should you use CenturyLink Internet?

CenturyLink is one of the most popular budget options in the country. CenturyLink is available to more than 101 million people, and they have pocket-friendly prices for super-fast speeds. CenturyLink offers packages with speeds up to 940 Mbps, so unless your home needs to support 40 or more users streaming at 20 Mbps each, there’s a CenturyLink plan that can work for you.

However, not all areas offer speeds this high. Some places only offer up to 10 Mbps, which is not ideal for online gamers and households that have many devices streaming simultaneously.

CenturyLink Internet at a glance

  • Speed: Up to 940 Mbps
  • Equipment: CenturyLink Modem, Ethernet cable and telephone cord, and DSL filters
  • Installation: Self-install and professional installation for $125
  • Bundle Options: Internet, phone and TV

CenturyLink benefits and features

  • No contracts: You don’t have to commit to a contract to use CenturyLink’s internet services.
  • No rate hikes: Your rate will stay the same as was on your original agreement.
  • No cancellation fee: Switch services without paying a penalty.
  • No credit checks: You can sign on without CenturyLink running a credit report.
  • CenturyLink Ease: Internet security packages that enhance online safety
  • 24/7 technical support: Great if you’re a late-night browser or worker and need to troubleshoot
  • In-home WiFi: A CenturyLink-approved modem allows you to connect multiple devices at the same time to WiFi throughout your home or business.

CenturyLink Internet top plans

CenturyLink Internet up to 20 Mbps

Speed: Up to 20 Mbps

Perks: No contract, it can be bundled with home phone service, no price hikes and in-home WiFi

Who it’s good for: Households of one or two people that use one or two devices each

CenturyLink Internet up to 80 Mbps

Speed: Up to 80 Mbps

Perks: No contract, DIRECTV and home phone bundling options available, no price hikes and in-home WiFi

Who it’s good for: Three or four internet users with two or three devices each

CenturyLink Internet up to 100 Mbps

Speed: Up to 100 Mbps

Perks: No contract, DIRECTV and home phone bundling options available, no price hikes and in-home WiFi

Who it’s good for: Four or five internet users with two or three devices each

CenturyLink Fiber Internet

Speed: Up to 940 Mbps

Perks: No contract, it can be bundled with home phone service and in-home WiFi

Who it’s good for: Online gamers and larger households of six or more people with three or four devices each 

CenturyLink Internet contracts

CenturyLink does not have contracts.

CenturyLink Internet fees

If you need a CenturyLink modem, there is a $15 per month easing fee, which may increase — even if you have their Price for Life pricing guarantee. If you subscribe to their Secure WiFi service, a $5 per month fee will be applied if you purchased a modem. If you self-install the modem, there is a one-time shipping and handling fee of $50. If you opt to have a technician come out and install your equipment, there is an installation fee of up to $125. With CenturyLink’s Fiber Gigabit service, according to their terms and conditions, the rate is subject to change, which you may want to keep in mind before committing.

CenturyLink Internet bundle options

CenturyLink offers bundle packages that combine internet and phone, internet and DIRECTV, or all three. Choose from DIRECTV Xtra, Ultimate or Premier. If you bundle internet and home phone, you get unlimited nationwide calling, which saves considerable money. The cost of each bundle with phone service is the sum of the internet subscription and an introductory price for DIRECTV. CenturyLink throws in the phone service without charging you more money. You can also take advantage of CenturyLink’s Price for Life offer that prevents price hikes for those services. Modem leasing fees may still rise, however.

ProviderType of internetSpeedsStarting package price
CenturyLink logoFiber Internet12 - 940 MBPS$49/mo for months

Recognition and awards

CenturyLink was ranked highest for overall satisfaction in the large enterprise business segment by J.D. Power. For customer satisfaction, they scored a 59 on the American Customer Satisfaction Index (ACSI).

CenturyLink Internet deals and value

CenturyLink occasionally offers coupons on its services, including bundles and individual internet plans. They also offer giveaways like prepaid gift cards for people who refer friends, as well as the friends who sign up. If you opt-in for paperless billing, you also get access to lower introductory rates.

The bottom line

CenturyLink has a good selection of plans and bundling options. They don’t have contracts, so if you’re a cord-cutter bundling with TV, CenturyLink is a good option. Their speeds range from adequate to lightning-fast, but the higher speeds are not available everywhere. If CenturyLink’s higher speeds are in your area, they’re a solid option for online gamers and small-to-medium-size households in which each member has a few devices. Also, if you own a business, CenturyLink deserves a look. They have been recognized for outstanding service for large businesses.

PROS

  • No contracts
  • No rate hikes
  • A wide range of available speeds
  • Bundling options

CONS

  • High speeds are not available in all areas
  • Fees for leasing a modem can increase
  • With Fiber Gigabit, prices may go up

Frequently Asked Questions